What we collect, and what we don’t.

Last updated 26 July 2026

This Privacy Policy explains how ProjectWon, operated by ProjectWon LLC (“ProjectWon,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you visit our website, contact us, submit a form, book a call, become a client, or interact with a website we build and manage.

By using our website or services, you agree to this Privacy Policy.

01Information we collect

We collect information directly from you, automatically from your device, from public sources, and from third-party providers we use to run our business.

Information you provide to us

This may include:

• Name and business name;
• Email address and phone number;
• Business address and service area;
• Trade, role, and general information about your business;
• Website or domain name;
• Booking and appointment details when you schedule a call;
• Messages and form submissions;
• Materials you send us for your site, including logos, photos, videos, business hours, service descriptions, pricing or promotions, license numbers, certifications, and review or testimonial content;
• Billing and payment information, which is processed by our payment processor;
• Any other information you choose to provide.

We do not store full payment card numbers. Card details are handled by our payment processor under its own security standards and privacy policy.

Account access you grant us

To build and manage your site, you may give us access to accounts you control, such as your domain registrar, DNS, hosting, email provider, analytics, or Google Business Profile. We use that access only to build, host, manage, support, and secure your site, and only for as long as you are a client or until you revoke it.

Business information from public sources

For business-to-business outreach, we collect publicly available business contact information — such as business name, owner or contact name, business phone number, business address, website, business listing details, and publicly posted review information — from public sources and business directories. If you would rather not be contacted, email us at contact@projectwon.ai and we will remove you from our outreach lists.

Information collected automatically

When you visit projectwon.ai, we may automatically collect:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Date and time of visit;
• Referring website;
• Approximate location based on IP address;
• Cookies and similar technologies.

Information from client websites we host

We host and manage websites for our clients. In the course of doing that, our hosting and delivery providers generate standard server and security logs, and, where a client has analytics enabled, we may have access to aggregate visitor statistics for that site. Contact form submissions on a client site are delivered to that client and may pass through our systems in transit. See Section 03.

02How we use information

We may use information to:

• Respond to inquiries and schedule calls;
• Build, host, manage, maintain, and support client websites;
• Onboard clients and process edit requests;
• Manage accounts, billing, and subscriptions;
• Provide customer support;
• Contact businesses about our services where permitted by law;
• Analyze website and service performance;
• Monitor security and prevent fraud or misuse;
• Maintain records of consent, opt-outs, and communication preferences;
• Comply with legal obligations;
• Enforce our Terms & Conditions.

03Client websites and their customers

If you submit a form on a website we built for one of our clients, that information is collected for the client and delivered to the client. The client controls the customer relationship and decides how the information is used. We process it on the client’s behalf to deliver it and to keep the site working.

For questions about your service request, appointment, quote, or customer relationship, contact that business directly. If you send us a request that belongs to a client’s customer relationship, we may direct you to that business or coordinate with them to respond.

We do not monitor, read, or respond to those submissions.

04Cookies and analytics

We may use cookies, pixels, tags, and analytics tools to understand how visitors use our website, improve the experience, remember preferences, measure marketing performance, and protect our services. These technologies may collect information such as IP address, device and browser information, pages viewed, links clicked, referring pages, and approximate location.

You can usually control cookies through your browser settings. Some browsers and devices allow you to limit tracking, block cookies, or send privacy preference signals. Disabling cookies may affect how the website works.

Cookie and advertising choices

Some privacy laws give you the right to opt out of targeted advertising, sale of personal data, or certain profiling. To submit an opt-out request, contact us at contact@projectwon.ai with the subject line “Privacy Opt-Out Request.”

Some browsers send “Do Not Track” or similar signals. Because there is not a consistent industry standard for responding to these signals, our website may not respond to every browser-based signal unless required by applicable law.

05How we share information

We may share information with:

• Vendors and service providers that help us operate, including hosting, domain and DNS providers, content delivery networks, email providers, CRM and scheduling tools, analytics providers, payment processors, and support tools;
• AI providers used in our own design, development, and administrative workflows;
• Our clients, where the information was submitted through a website we built and manage for them;
• Professional advisors, such as attorneys, accountants, or consultants;
• Law enforcement, regulators, courts, or government authorities when required or allowed by law;
• Another company in connection with a merger, acquisition, financing, sale of assets, or business transfer.

We do not sell personal information for money. If our practices change in a way that counts as a “sale,” “sharing,” targeted advertising, or profiling under applicable privacy law, we will update this Privacy Policy and provide any required rights or notices.

06Texts, calls, and emails from ProjectWon

If you give us your phone number or email address, we may contact you about your inquiry, a scheduled call, onboarding, your project, edit requests, support, billing, or your account.

Marketing messages are sent only with proper consent. You may opt out of marketing texts at any time by replying “STOP.” You may opt out of marketing emails using the unsubscribe link or by contacting us. After opting out of marketing, you may still receive non-marketing messages related to an active project, a scheduled call, billing, security, or account administration where allowed by law.

Reply “HELP” to any text message for assistance. Message and data rates may apply. Message frequency varies based on your inquiry and account activity.

SMS opt-in and consent

You may opt in to receive SMS messages from ProjectWon by:

• Submitting your phone number through a form on projectwon.ai;
• Submitting your phone number on a booking page to schedule a call;
• Checking an SMS consent box on a form or booking page;
• Calling or texting one of our business numbers;
• Signing up as a ProjectWon client through our onboarding process.

By opting in, you agree to receive text messages from ProjectWon at the number you provided. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying “STOP” to any text message. Reply “HELP” for assistance.

ProjectWon will not share your mobile phone number, SMS opt-in consent, or any information collected through SMS opt-in with third parties for marketing purposes. SMS opt-in consent and related phone number data is used only by ProjectWon to provide the services you requested. We do not sell, rent, or share SMS opt-in data with advertisers, data brokers, or other third parties for their marketing or promotional purposes.

Call recording

Calls with ProjectWon may be recorded, transcribed, or summarized for quality, training, and recordkeeping where permitted by law. Where notice or consent is required, we provide it at the start of the call. If you do not want a call recorded, tell us and we will not record it.

07Data retention

We keep personal information for as long as reasonably necessary to provide services, manage accounts, resolve disputes, comply with legal obligations, enforce agreements, maintain security, and support legitimate business needs.

Retention periods vary depending on the type of information, the client relationship, legal requirements, and operational needs.

08Data security

We use a combination of administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of data in transit using industry-standard TLS protocols;
• Encryption of data at rest where supported by our hosting and database providers;
• Access controls limiting personal information to authorized personnel on a need-to-know basis;
• Review of the third-party providers we rely on for hosting, messaging, scheduling, and payments;
• Reasonable measures to monitor for unauthorized access and suspicious activity;
• Retention controls that limit how long personal information is kept.

While we make reasonable efforts to protect personal information, no website, platform, internet transmission, or storage system is completely secure. We cannot guarantee absolute security.

Security incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and respond to it. Where required by law, we may notify affected clients, individuals, regulators, service providers, law enforcement, or other parties.

Where we process information on behalf of a client, that client may be responsible for notifying its own customers, employees, or regulators where it controls the customer relationship or where required by law.

We may delay or limit notice where allowed by law, including when notice could interfere with an investigation or increase security risk.

Sensitive information

Our services are not designed to collect, store, or process protected health information, medical records, payment card numbers, Social Security numbers, government identification numbers, financial account numbers, background check information, biometric data, or precise geolocation, unless ProjectWon LLC has specifically agreed in writing to support that type of data.

Please do not submit sensitive information through our website, our forms, or a website we manage unless we have agreed in writing to support it and appropriate safeguards are in place. Our services are not intended to be used as a HIPAA-compliant system, a payment card storage system, or a system of record for highly sensitive personal information.

09Your privacy choices and rights

Depending on where you live and which laws apply, you may have the right to:

• Access personal information we have about you;
• Correct inaccurate personal information;
• Delete personal information;
• Obtain a copy of your personal information;
• Opt out of targeted advertising, sale of personal information, or certain profiling, if applicable;
• Withdraw consent where processing is based on consent;
• Appeal a decision related to your privacy request, where required by law.

To make a privacy request, email contact@projectwon.ai with the subject line “Privacy Request.” We may need to verify your identity before completing the request. If your request relates to information collected through a website we manage for one of our clients, we may direct you to that business or coordinate with them, because that business controls the customer relationship.

To opt out of text messages, reply “STOP.” To opt out of marketing emails, use the unsubscribe link or contact us at contact@projectwon.ai.

10Texas privacy notice

ProjectWon is based in Texas. Texas privacy law may provide Texas residents with certain rights regarding personal data, including rights to access, correct, delete, obtain a copy of personal data, and opt out of certain data uses where applicable, including targeted advertising, sale of personal data, or certain profiling.

To submit a Texas privacy request, contact us at contact@projectwon.ai with the subject line “Texas Privacy Request.” If your request is denied, you may appeal by contacting us at the same email with the subject line “Privacy Appeal.”

Privacy request methods

You may submit privacy requests by emailing contact@projectwon.ai or by using any privacy request form made available on our website. We may need to verify your identity before processing a request. Verification may require matching information you provide with information we maintain, asking for additional information, or confirming control of the email address or phone number connected to the request.

11Children’s privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided information to us, contact us and we will take reasonable steps to delete it.

12Third-party links and services

Our website and the websites we build may link to third-party websites, platforms, or tools, including review platforms, map services, and social media. We are not responsible for the privacy practices, security, or content of those third parties. Review their privacy policies before using them.

13Client data and our role

When we process information on behalf of a client, that client is the primary controller of the customer relationship. We act as a service provider, processor, or vendor for that client, depending on the arrangement and applicable law.

Clients are responsible for what information their website collects, why it is collected, whether required notices have been given, whether required consent has been obtained, and how the information is used after it is delivered to them. Clients are also responsible for the accuracy, legality, and source of the materials and data they provide to us.

Client data export, deletion, and retention

Clients may request export or deletion of certain client data by contacting us at contact@projectwon.ai. We may retain certain information where needed for legal compliance, billing, tax, accounting, security, backup, dispute resolution, fraud prevention, audit, or legitimate business purposes.

Deletion or export may be limited by technical restrictions, legal obligations, third-party provider limitations, backup systems, active disputes, unpaid invoices, or the rights of other parties.

14Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

15Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

ProjectWon LLC
Email: contact@projectwon.ai